Auto Bank Statement Import Error Messages

This section lists some of the common errors found when using the Auto Bank Statement Import (ABSI) SuiteApp and what you can do to resolve the error.

Connectivity Configuration

Error Message

Cause

Solution

There was a problem connecting to your financial institution. Your current role does not have permission to edit this connectivity configuration. Please contact your administrator.

You edited a format profile that uses SFTP connection using a role without the required permissions.

Contact your administrator. For more information about the required permissions to use the ABSI SuiteApp, see Roles and Permissions for Auto Bank Statement Import.

Missing required fields. Depending on the authentication requirements, enter a password or select a value for the Digital Certificate or Private Key field to complete the configuration. For banks that require dual authentication, you must provide both information.

You did not provide a value to any or both of the following fields:

  • Digital Certificate or Private Key

  • Password

Depending on your financial institution's authentication requirements, you must provide one or both information:

  • Digital Certificate or Private Key

  • Password

You may only enter numbers into this field.

Non-numeric port number

Be sure to enter number characters only for the Port Number field.

Invalid port number. The value must be between 0 and 65535.

Invalid port number

Enter a valid port number. Port value must be between 0 and 65535.

Invalid date format. A valid date format must have a combination of 2-3 M (month) characters, 2 D (day) characters, 2 or 4 Y (year) characters, and may include a hyphen separator.

Invalid date format

Enter a valid date format combination.

Please enter a download timeout value that is between 1 and 300.

Value entered for download timeout is less than 1 or greater than 300.

Enter a download timeout value between 1 and 300.

Banking Import History

Error Message

Cause

Solution

Please enter value(s) for: {*}.

Note:

Depending on which fields are blank, the value for {*} may contain one or more of the required fields.

Error occurs if you fail to enter values for any of the following required fields:

  • URL

  • Username

  • Host Key

  • Port

  • Date Format For Reserved Word

  • Download Timeout

Be sure to enter values for all required fields before submitting your configuration.

The server URL "{*}" is incorrect or does not exist. Make sure you entered the correct URL, and try again.

Note:

{*} will be replaced with the URL you entered.

The value you entered for the URL field is one of the following:

  • Numeric URL

  • Incorrect URL

Check the URL for your SFTP Connectivity Configuration. Contact your financial institution for the correct connecting URL.

The certificate or private key ID does not exist. Check your certificate or private key record, and try again.

The digital certificate or private key ID is invalid.

Ensure that your Digital Certificate or Private Key ID is valid.

For more information about Digital Certificates, see Uploading Digital Certificates.

For more information about Private Keys, see Uploading Private SSH Keys.

The provided host key and port number does not match the remote server's fingerprint. Please enter the correct host key and port number.

Host Key and Port Number do not match your financial institution server’s fingerprint.

Contact your financial institution for the correct port number.

For more information about obtaining the correct Host Key, see Obtaining the Host Key.

The host key and host key type do not match the remote server's fingerprint. Enter the correct host key and host key type on the SFTP connectivity configuration.

Host Key and Host Key Type does not match your financial institution server’s fingerprint.

Ensure that your host key matches the selected host key type on your connectivity configuration record.

For more information about obtaining the correct Host Key, see Obtaining the Host Key.

The host key is invalid. A valid host key must be a Base64 string that is at least 96 bytes in length.

Host key contains extra characters

On your SFTP connectivity configuration, make sure that host key is valid and does not contain extra characters.

For more information about obtaining the correct Host Key, see Obtaining the Host Key.

There was a problem connecting to your financial institution. No such file or directory.

Unable to recognize the directory

On your SFTP connectivity configuration, make sure the Download Directory value is valid.

Contact your financial institution to verify the correct download directory.

The file name in the configuration record did not match any bank statement file names. No files were uploaded.

  • File not found in the financial institution server’s directory

  • Unrecognized reserved word

Check your financial institution’s site to verify if there are really no statement files to be imported.

Check your SFTP connectivity file name pattern and make sure it follows the correct format.

The file matching the configuration record has already been uploaded.

File was already uploaded

Review your imported bank statement files in NetSuite. See SFTP Connectivity File Import Record.

Enter the correct directory on the SFTP connectivity configuration record then try again. If you continue to receive this message, contact your bank to resolve the issue.

Directory not found

Contact your financial institution to verify the correct download directory.

There is no connectivity configuration setup found for SFTP connectivity. Edit the format profile to set up your connectivity configuration.

Missing SFTP connectivity configuration. During creation of a format profile for SFTP connectivity, this error occurs when the format profile is saved without submitting a SFTP connectivity configuration.

Make sure that you configure your connectivity configuration before saving a format profile record that uses the SFTP Connectivity method.

Unable to establish a connection to the SFTP server. Check your SFTP connectivity configuration and ensure all fields are valid, then try again. If you continue to receive this message, contact your financial institution.

The SFTP Connectivity plug-in implementation is unable to establish a connection to the financial institution’s server.

Check your SFTP connectivity configuration and make sure all field entries are valid.

For more information, see Configuring SFTP Connection for Auto Bank Statement Import.

Related Topics

Bank Statement File Import
Installing Auto Bank Statement Import SuiteApp
Roles and Permissions for Auto Bank Statement Import
Limitations of Using the Auto Bank Statement Import SuiteApp
Setting Up Auto Bank Statement Import

General Notices