Subscription Status
Subscription status labels provide a high-level indication of the status of subscriptions and related line items. Examples of values include Active, Suspending, Suspended, Canceling, Canceled, Closing, Closed, and others, as needed, to indicate the overall status of a subscription.
When the status of a subscription add-on changes, the status label of the add-on changes. The status label of the related subscription does not change.
The Commerce web store user interface provides status labels that may be different from ones used in the NetSuite SuiteBilling interface.
The following table shows the differences between the Subscriptions status labels displayed in NetSuite and the Commerce web store labels displayed to your customers.
Subscriptions
|
NetSuite Status |
Commerce Web Store Status |
Subscription Condition |
Status Display Duration |
|
Active |
Active |
The subscription is active. |
This status displays until a user action triggers a change in the subscription state. |
|
Active |
Suspending |
The subscription is active but is pending suspension. |
This status displays until the end of the current day. |
|
Active |
Canceling |
The subscription is active but the subscription or add-on was canceled and the user can not reactivate. |
This status displays until the end of the current day. |
|
Suspended |
Suspended |
The subscription is canceled and the user can reactivate. |
This status displays until a user action triggers a change in the subscription state. |
|
Suspended |
Canceled |
The subscription or add-on was canceled and the user can not reactivate. |
This status displays indefinitely. |
|
Suspended |
Closing subscription |
A change order to close the subscription is in process. |
This status displays until the end of the current day. |
|
Suspended |
Reactivating |
An activate change order is in process. |
This status displays until the end of the current day. |
|
Terminated |
Closed |
The subscription is closed. |
This status displays indefinitely. |
|
Closed |
Closed |
The subscription is closed (used primarily for one-time add-ons). |
This status displays indefinitely. |
The following table shows the differences between the Subscription Lines status labels displayed in NetSuite and the Commerce web store labels displayed to your customers.
Subscription Lines
|
NetSuite Status |
Commerce Web Store Status |
Subscription Line Condition |
Status Display Duration |
|
Active |
Pending activation |
The add-on is purchased but has not been activated. |
This status displays until the end of the current day. |
|
Active |
Active |
The subscription line or add-on is active. |
This status displays until a user action triggers a change in the subscription state. |
|
Active |
Suspending |
The add-on is active with a pending suspend status. |
This status displays until the end of the current day. |
|
Active |
Canceling |
The subscription line or add-on is active with a pending suspend status and the user can not reactivate. |
This status displays until the end of the current day. |
|
Active |
Changing quantity |
The subscription line or add-on is active and the user is changing quantity. |
This status displays until the end of the current day. |
|
Suspended |
Suspended |
The subscription line or add-on is suspended. |
This status displays until a user action triggers a change in the subscription state. |
|
Suspended |
Canceled |
The subscription line or add-on was canceled and the user can not reactivate. |
This status displays indefinitely. |
|
Suspended |
Closing |
The subscription line or add-on is suspended with a pending closure status. |
This status displays until the end of the current day. |
|
Activate |
Reactivating |
The subscription line or add-on is suspended with a pending activate status. |
This status displays until the end of the current day. |
|
Terminated |
Closed |
The subscription line or add-on is closed. |
This status displays indefinitely. |
|
Closed |
Closed |
The subscription line or add-on is closed. This is normally used for one-time add-ons. |
This status displays indefinitely. |