NetSuite Connector Product Image Handling
This section contains best practices to ensure the proper sync of product images from NetSuite to the marketplace.
NetSuite Configuration
NetSuite has a native item image field that you can use for images. However, if you want to sync more images, you can create custom fields.
For more information about adding custom fields, read Adding NetSuite Custom Fields.
Ensure that your products are set up properly in NetSuite and their image fields are populated with the images or image URLs you want to sync. For more information about setting images on your NetSuite items, see Adding Product Images for NetSuite Connector.
NetSuite Connector Configuration
With the images set up in the NetSuite, you must update the mappings to pull the image fields into NetSuite Connector to post them to the marketplace or cart. Most connectors have a standard image field that you can select from the NetSuite Connector mapping dropdown fields.
Updating Images Hosted in NetSuite
The best practice for updating images is to delete the old images first and then add the new images, instead of only updating existing images in the NetSuite File Cabinet. If you do not delete the old images first, the marketplace or cart will not recognize that a change has been made and will keep the old image displayed. To avoid this, you must delete the images entirely from NetSuite and then upload new images so the internal IDs of the images can be reset as well.
For more information, see Deleting Images and Uploading Images in Images.
Preserving Existing Images in the Marketplace or Cart
You can preserve existing images by not mapping them in NetSuite Connector. With this, the syncs will not add or update the images and therefore will not update the image field in the marketplace or cart.
If you do not want to delete the image in the marketplace or cart, you can delete the data in the mapped field for images on the product, and leave it blank. This will prevent NetSuite Connector from sending the data for that image.
Related Topics
- NetSuite Connector Product Sync
- Product Sync Types
- Product Sync Mechanisms
- Product Mapping Types
- NetSuite Connector Product Sync for Items
- NetSuite Connector Product Sync Triggers
- NetSuite Connector Storefront Flag Fields
- NetSuite Connector Product Categories
- Syncing Quantity Updates
- NetSuite Connector Push Item Update Scripts in NetSuite
- Buffered Quantity