Testing NetSuite Connector Settlement Sync
In most cases, Amazon releases settlement report every two weeks. The report covers transactions where settlement fees and credits were applied in the preceding two week.
To start testing, check if you have any settlement reports available to download.
Select a report that includes orders NetSuite Connector has synced with NetSuite. If the settlement report contains settlement data for orders that NetSuite Connector has not synced to NetSuite, errors are generated. To stop the error notification, you will have to cancel the postings for such orders.
If you do not have any reports, make a request to Amazon to generate reports. For more information, read Importing Amazon Settlement Reports in NetSuite Connector.
After you get report ID of the report that you want to use for testing, proceed with the following procedure.
To test settlement sync:
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Log in to app.farapp.com.
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Select Amazon connector and the relevant account.
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Go to Data Flows > Settlements.
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Click Retrieve.
The Retrieve Settlement Report into FarApp window opens.
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In the Settlement Report ID field, enter the report ID.
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Click Retrieve.
NetSuite Connector pulls the settlement report from Amazon. The retrieval may take some time.
A success message appears on the popup window and NetSuite Connector adds the report to the list of settlement reports..
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Click Close.
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Locate the imported report and click the Action menu (pencil icon) and select Post.
NetSuite Connector syncs the report in the background. The report may take time to sync. Larger reports may take a day to sync and update the status.
After NetSuite Connector attempts to post each settlement fee and credit, the status of the report appears. If the status of the sync is Complete, skip the remaining part of the procedure. If there are errors in the sync, the report displays the errors.
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If the report shows errors in the status, check each error and take one of the following actions:
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Cancel the posting.
If you decide to cancel the posting, the settlement data for that posting does not sync with NetSuite.
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Fix the error.
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Repeat the posting from step 8.
After the settlement report shows Complete status, you can activate the settlement sync.