Testing NetSuite Connector Refund Sync to NetSuite
To sync refund from the marketplace or cart to NetSuite, you must first refund the order in the marketplace or cart. The refund must be for an order that previously synced to NetSuite and has not been previously refunded in NetSuite.
Syncing a refund to NetSuite
After the order is refunded in the marketplace or cart, use the following procedure to sync the refund to the storefront.
To sync refund to NetSuite:
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Log in to app.farapp.com.
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Select the connector and the relevant account.
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Go to Data Flows > Other Transactions.
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From the Transaction Type list, select Refunds And Returns.
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Click Retrieve.
The Retrieve Refund/Return into FarApp window opens.
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In the Order/Transaction ID field, enter the order ID.
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Click Retrieve.
NetSuite Connector imports the refund and a success message appears.
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Click Close.
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From the transactions list, locate the imported refund.
If you do not see the order, refresh the page.
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Click the Action menu (pencil icon) and select Post Order to NetSuite..
NetSuite Connector syncs refund to NetSuite. If the refund is synced, you get the Posted status. If the refund sync fails, you get an error. Hover the mouse on the refund to view the error message and take appropriate action.