Testing NetSuite Connector Refund Sync to NetSuite
To sync a refund from your marketplace or cart to NetSuite, start by refunding the order in the marketplace or cart. Make sure the refund is for an order that was already synced to NetSuite and hasn't been refunded before.
Syncing a refund to NetSuite
After refunding the order, follow these steps to sync the refund to your storefront.
To sync refund to NetSuite:
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Log in to app.farapp.com.
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Select the connector and the relevant account.
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Go to Data Flows > Other Transactions.
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From the Transaction Type list, select Refunds And Returns.
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Click Retrieve.
The Retrieve Refund/Return into FarApp window opens.
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In the Order/Transaction ID field, enter the order ID.
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Click Retrieve.
NetSuite Connector imports the refund and a success message appears.
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Click Close.
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From the transactions list, locate the imported refund.
If you do not see the order, refresh the page.
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Click the Action menu (pencil icon) and select Post Order to NetSuite..
NetSuite Connector will sync the refund to NetSuite. If the refund is synced, you get the Posted status. If the refund sync fails, you get an error. Hover over the refund to see the error message and take action to fix it.