NetSuite Connector Test Refund Prerequisites
Before starting NetSuite Connector activation for refund sync, you must complete a successful test of order sync and bill the test order in NetSuite. The process of billing a test order is handled as a NetSuite process. Typically, an order without a payment or with terms is billed as an invoice and an order with a payment is billed as a cash sale. The billed order record is refunded.
Next, you should decide how you want to sync refunds. The leading practice is to sync refunds for marketplaces such as eBay to NetSuite and refunds for carts such as Shopify from NetSuite.
Some connectors let you choose syncing in either direction. However, you must not enable the sync in both directions.
For next steps, check one of the following:
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To sync refunds to NetSuite, read Testing NetSuite Connector Refund Sync to NetSuite.
Testing NetSuite Connector Refund Sync from NetSuite
Before syncing the refund from NetSuite to the storefront, you must refund the order in NetSuite. After refunding the order in NetSuite, you should have either a cash refund or credit memo generated from the billed record of your order.
Syncing Refund to Storefront
The cash refund or credit memo is used as the source for refund to the storefront.
To sync refund to the storefront:
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Log in to app.farapp.com.
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Select the connector and the relevant account.
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Go to Data Flows > Other Transactions.
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From the Source Channel list, select NetSuite.
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Click Retrieve.
The Retrieve Refund/Return Into FarApp window opens.
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In the Order/Transaction ID field, enter the order ID.
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Click Retrieve.
NetSuite Connector imports the refund and a success message appears.
If you get a failure message, check the following: and that
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Make sure the order ID is an order NetSuite Connector has previously synced to NetSuite.
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The order has a cash refund or a credit memo generated from the billed record for that order.
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Click Close.
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From the transactions list, locate the imported refund.
If you do not see the order, refresh the page.
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Click the Action menu (pencil icon) and select Post Order to NetSuite..
NetSuite Connector syncs refund to the storefront. After the refund is synced, you get the Posted status.