Troubleshooting eBay Product Sync Errors in NetSuite Connector

Following are some common eBay product sync errors and their possible resolutions.

Error	Description
Error 107 – The category is not valid, select another category.	Indicates that the eBay category selected for the item is not valid. Make sure you select the correct category for the item. Note that eBay category is different from your store category. For more information about eBay categories, read Managing eBay Categories in NetSuite Connector.
Error 21916608 – Variation cannot be deleted during restricted revise.	Indicates that one or more orders are created on a variation listing and a new variation child is being added to the listing. eBay raises a flag that transactions occured on the listing and is incorrectly restricting the options that can be revised. To resolve this error, follow these steps: Manually end the listing. On the eBay dashboard, create a new listing (Map & Post Single Item).
Error 10007 – Internal error to the application.	Indicates an error on the eBay server side. Wait until eBay fixes their issue. After eBay fixes the issue, the resolves by itself.
Error 21917098 – The shipping rate table is not applicable for this site.	Indicates you are attempting to relist an item and your shipping options have changed. The error usually resolves when you post the item as a new listing instead of relisting.

Error

Description

Error 107 – The category is not valid, select another category.

Indicates that the eBay category selected for the item is not valid. Make sure you select the correct category for the item. Note that eBay category is different from your store category.

For more information about eBay categories, read Managing eBay Categories in NetSuite Connector.

Error 21916608 – Variation cannot be deleted during restricted revise.

Indicates that one or more orders are created on a variation listing and a new variation child is being added to the listing. eBay raises a flag that transactions occured on the listing and is incorrectly restricting the options that can be revised. To resolve this error, follow these steps:

Manually end the listing.
On the eBay dashboard, create a new listing (Map & Post Single Item).

Error 10007 – Internal error to the application.

Indicates an error on the eBay server side. Wait until eBay fixes their issue. After eBay fixes the issue, the resolves by itself.

Error 21917098 – The shipping rate table is not applicable for this site.

Indicates you are attempting to relist an item and your shipping options have changed. The error usually resolves when you post the item as a new listing instead of relisting.

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