Troubleshooting eBay Sync Issues
This topic describes some common issues eBay sync issues.
eBay Issue Generating Gallery Images
If you get this error, the color model of your image is CMYK. You must convert the CMYK image to RGB. For more details, check the CMYK Color Format section in the eBay website page https://developer.ebay.com/DevZone/guides/features-guide/default.html#development/pictures-inlisting.html.
The page also gives instructions on detecting whether an image is in CMYK color format and how to convert it to RGB. After updating the image, you must upload the image again to eBay. The following page provides more information about this error: https://ebaydts.com/eBayKBDetails?KBid=669.
eBay Order Mail Missing
eBay only returns the email on an order if the checkout or payment is completed within few days after placing the order. For more information, check the following link on eBay website https://ebaydts.com/eBayKBDetails?KBid=349.
If a buyer completes the checkout process more than a few days after placing the order, the buyer’s email address is returned as Invalid Request. In such situations, NetSuite reports an error because NetSuite requires a valid email address. To resolve this error, from the NetSuite Connector’s Orders dashboard, edit the order with the buyer’s correct email address.
eBay Order Sync Issues
You may get the following issues when importing orders into NetSuite Connector:
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Order was not imported into NetSuite Connector.
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Order was imported late into NetSuite Connector.
For these issues, check if the customer has completed the checkout in eBAy. NetSuite Connector only imports orders that have the checkout status of Complete. This status means that the customer is done with adding items to the order.
It is possible for a customer to pay for an order but not complete the checkout.