Troubleshooting Missing Field Errors on Orders
When an order form in NetSuite has a required field that is not mapped in NetSuite Connector, you may get the error: NetSuite is rejecting the order/customer because Field Name is missing. You either need to set up a Field Name mapping to add the field to the order/customer or remove the requirement for the Field Name in NetSuite..
To fix the error, you can either map the missing field in NetSuite Connector or change the order form so the field is not required.
To map a missing field in NetSuite Connector
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Log in to app.farapp.com
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Select the connector and relevant account.
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Go to Mappings > Orders > Order.
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On the Order Mappings page, click Add Mapping.
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From the NetSuite Field list, select the missing field.
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Click Add Mapping and close the popup.
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On the Field/Fixed Value Column, select the value that you want NetSuite Connector to post on the orders.
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Click Save.
To change an order form so a field is not required
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Go to Customization > Forms > Transaction Forms.
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On the Transaction Forms page, locate the order form in the list and click Customize or Edit.
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Find the missing field under the Screen Fields subtab,
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Check the box in the corresponding Mandatory column.
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Click Save.