Troubleshooting Order or Fulfillment Sync Errors in NetSuite Connector

If you get an error with order or fulfillment sync in NetSuite Connector, hover over the order row to see the error details.

If you're not sure how to fix the error, search SuiteAnswers or the help center with relevant keywords to find a solution. The table below lists some common error messages users get, along with help topics for finding a fix. If you need more help, contact NetSuite Connector Support.

Error Message	Related Topic
Shipment method hasn't been mapped. Please map this order's shipment method or view/edit all of your shipment methods.	Mapping Order Shipment Methods in NetSuite Connector
Payment method hasn't been mapped. Please map this order's payment method or view/edit all of your payment methods.	Mapping Order Payment Methods in NetSuite Connector
NetSuite is reporting that shipment method with internal ID # isn't valid. Please double-check that this shipment method is valid and that it's allowed for this customer.	Troubleshooting NetSuite Connector Shipping Method Errors
ERROR: INVALID_KEY_OR_REF - Invalid paymentmethod reference key.	Troubleshooting NetSuite Connector Invalid Payment Method Errors

Related Topics

• NetSuite Connector Order Sync Management
• Posting an Order After Resolving the Error on the Order
• Exporting Order Sync Errors from NetSuite Connector
• NetSuite Connector Order Sync FAQ

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