Troubleshooting Missing Field Settlement Error
If your transaction form in NetSuite has a required field that is not mapped in NetSuite Connector, you get a missing field error during settlement sync. You can resolve the error in one of the ways:
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By mapping the missing field
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By adjusting the transaction form in NetSuite
Mapping the Missing Field
Map the missing field in the Settlement Mappings page.
To map the missing field:
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Log in to app.farapp.com.
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Select Amazon connector and then select the relevant account.
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Go to Mappings > Settlements.
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Perform one of the following actions:
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If the missing field is at item level, click the Settlement Item tab.
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If the missing field applies to the entire transaction form, click the Settlement tab.
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Click Add Mapping.
The Add NetSuite Mapping popup window opens.
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From the Transaction Type list, select the transaction that you are trying to post.
Note:If the missing field is part of an order modification, meaning NetSuite Connector is posting adjustments to an order that is already posted to NetSuite, select Order Modification. Otherwise, select the appropriate form from the Transaction Type list.
For the same missing field on multiple transaction forms in NetSuite such as cash sale and cash refund, create a separate mapping for each transaction form.
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From the NetSuite Field list, select the NetSuite field that you want to map.
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Click Add Mapping.
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Click Close.
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Locate the new field mapping and from the NetSuite Field/Fixed Value column, either select or enter the field that you want NetSuite Connector to post.
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Click Save.
Changing Transaction Form in NetSuite
You can fix the missing fields error by clearing the Mandatory box for the field in the transaction form in which you are getting the error.
To fix the missing fields error by changing the transaction form:
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Go to Customization > Forms > Transaction Forms.
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Locate your transaction form and click Customize.
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Click the Screen Fields subtab.
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Locate the missing field and clear the Mandatory box next to the field.
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Click Save.