Troubleshooting Pending Status Issues for Products Posted to Amazon
If you post products using a NetSuite Connector Amazon connector, you may notice that the status of some product listings is Product posted to Amazon, result pending. This status means that Amazon received the posting but has not confirmed successful processing, so the result is pending. It is possible that after Amazon issues a result, the posting may be rejected and the product will fail to update in Amazon. Typically, it only takes a few minutes for Amazon to confirm if the posting was successful. But it takes a few hours for that status to clear in NetSuite Connector after the update goes through. The default frequency for a product sync to Amazon is every 60 minutes.
Amazon limits the number of API calls that NetSuite Connector can make to it and checking for Amazon's response is counted against this limit. For this reason, NetSuite Connector only check for a response from Amazon a couple of times a day until the status of the item is updated in NetSuite Connector. This does not mean that an update is still being processed after a few hours, rather, it is simply the status in NetSuite Connector that may be delayed.