Troubleshooting Incomplete Customer Information From Amazon MFN Orders
Amazon normally sends complete customer data for all of the Merchant Fulfilled Network (MFN) orders to you to fulfill. If you are receiving incomplete or no customer data for your MFN orders you might have authorized a different developer ID for your NetSuite Connector.
After you have authorized your developer ID, you should now be receiving customer data for your orders.
Authorizing a new developer ID will not sync or pull orders already present in NetSuite Connector. To force a sync:
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Delete the orders from NetSuite Connector. Ensure that you take note of the order numbers before deleting the orders from NetSuite Connector.
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Manually retrieve the deleted orders. For more information, read Importing Orders from the Storefront in NetSuite Connector.