Checking for Item Filters in an Order Form Used by NetSuite Connector
NetSuite Connector uses order forms to filter items that are displayed. You will be unable to create new orders if you try to create an order with an item that is not included in your filter’s criteria. If you are unable to create a new order, you can check your order form if it is using a filter.
To check if an order form is using a filter:
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Go to Customization > Forms > Transaction Forms.
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Locate the form you are syncing. This can either be a Cash Sale form or a Sales Order form, unless specified in NetSuite Connector. These two are commonly used when syncing with FBA and Shopify POS.
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Click Edit.
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Go to the Sublist Fields subtab.
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Click the Item Filter list.
If the Item Filter list is empty, then no filter is applied. If the list has a selection then a filter is applied to your orders. You can empty the item filter list to test your form. You can also edit your filters instead to ensure your items that are sold in the marketplace or cart can be used on the order form.
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Click Save.