Troubleshooting the Issue That An Item has No Inventory, But Customers can Still Order the Item in BigCommerce
If customers can place orders for products even if the inventory of a product is 0, check the following:
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Make sure the inventory_tracking field is not set to None for the product.
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If you are syncing the inventory_tracking field from NetSuite, make sure the mapped field in NetSuite is not set to None. If you are not syncing the inventory_tracking field, then check and change the field directly in the BigCommerce connector.