Troubleshooting Common Product Sync Errors in NetSuite Connector

If you get an error with product sync in NetSuite Connector, hover over the product row to see the error details.

This topic discusses some common errors during product sync.

Error	Description
Too many requests	This error indicates that NetSuite Connector has reached API limits from the marketplace or cart and need to wait before posting additional item updates. You need not take any action as this error usually resolves on its own the next time NetSuite Connector attempts to sync the item.
Mapping errors: All variants must have a unique combination of options. Child SKU XYZ that is already in <Storefront Name> but not in NetSuite has options [Size - 5ml], which is the same as SKU <ABC> in NetSuite	Storefronts do not let two SKUs to contain the same combination of options. Therefore, the storefront generates this error when posting an item that already matches with another item in the storefront. In the example message, SKU XYZ is same as SKU ABC because their size options are same. This error can occur if you change the SKU name in NetSuite. For example, assume that for Shopify, you change SKU ABC to SKU XYZ in NetSuite. Shopify has no way to tell that the SKUs are same items and tries to create a new item with the same combination of options. However, this action is not permitted and Shopify generates an error. To fix this, either make sure the NetSuite SKU exactly matches the Shopify SKU or delete one SKU from Shopify.
USER ERROR: Please specify email to send to	NetSuite gives this error when it tries to save the order record or when the same data is used to create an order manually. For more information, read the SuiteAnswers article Transactions > Manufacturing > Enter Work Order > Save > Notice: Please specify an email address to send to.

Error

Description

Too many requests

This error indicates that NetSuite Connector has reached API limits from the marketplace or cart and need to wait before posting additional item updates. You need not take any action as this error usually resolves on its own the next time NetSuite Connector attempts to sync the item.

Mapping errors: All variants must have a unique combination of options. Child SKU XYZ that is already in <Storefront Name> but not in NetSuite has options [Size - 5ml], which is the same as SKU <ABC> in NetSuite

Storefronts do not let two SKUs to contain the same combination of options. Therefore, the storefront generates this error when posting an item that already matches with another item in the storefront. In the example message, SKU XYZ is same as SKU ABC because their size options are same.

This error can occur if you change the SKU name in NetSuite. For example, assume that for Shopify, you change SKU ABC to SKU XYZ in NetSuite. Shopify has no way to tell that the SKUs are same items and tries to create a new item with the same combination of options. However, this action is not permitted and Shopify generates an error. To fix this, either make sure the NetSuite SKU exactly matches the Shopify SKU or delete one SKU from Shopify.

USER ERROR: Please specify email to send to

NetSuite gives this error when it tries to save the order record or when the same data is used to create an order manually. For more information, read the SuiteAnswers article Transactions > Manufacturing > Enter Work Order > Save > Notice: Please specify an email address to send to.

Related Topics