Troubleshooting Item Not Matching Category Rule Errors in NetSuite Connector

This error occurs when an item that NetSuite Connector retrieves from NetSuite is not categorized correctly.. NetSuite Connector automatically categorizes items and decides what fields to use based on the mapping set in the Category field. To fix this error, you need to verify that you correctly set up your Category field mapping.

The following are common cases encountered where this error occurs:

Situation	Action Required
You have multiple connectors or accounts using product sync but not all stock-keeping units (SKUs) are syncing to all connectors or accounts. Getting this error on those connectors or accounts where you are not syncing the SKU is expected behavior.	None
All SKUs are synced to all connectors or accounts. The error appears on most or all of your products.	Verify that you have created a Category field mapping.
All SKUs are synced to all connectors or accounts. The error appears on select items.	Verify Category field mapping for those items.

Situation

Action Required

You have multiple connectors or accounts using product sync but not all stock-keeping units (SKUs) are syncing to all connectors or accounts. Getting this error on those connectors or accounts where you are not syncing the SKU is expected behavior.

None

All SKUs are synced to all connectors or accounts. The error appears on most or all of your products.

Verify that you have created a Category field mapping.

All SKUs are synced to all connectors or accounts. The error appears on select items.

Verify Category field mapping for those items.

To verify the Category field mapping:

Log in to app.farapp.com
Select the connector and relevant account.
Go to Mappings > Products.

Depending on the affected connector or cart, do one of the following:

Connector or Cart	Action
Wayfair, Overstock or carts such as Shopify and Magento	See Mapping Cart Categories in NetSuite Connector.
Amazon	See Mapping Amazon Categories in NetSuite Connector.
Ebay	No Category Mapping is required. Your products are automatically categorized based on item variations.
Walmart or NewEgg	For each category, verify that the NetSuite Field ID and value accurately reflect the field and values your items have to categorize to the specific Walmart or NewEgg category. Warning: You should never categorize to the generic Walmart or NewEgg category.

Connector or Cart

Action

Wayfair, Overstock or carts such as Shopify and Magento

See Mapping Cart Categories in NetSuite Connector.

Amazon

See Mapping Amazon Categories in NetSuite Connector.

Ebay

No Category Mapping is required. Your products are automatically categorized based on item variations.

Walmart or NewEgg

For each category, verify that the NetSuite Field ID and value accurately reflect the field and values your items have to categorize to the specific Walmart or NewEgg category.

Warning:

You should never categorize to the generic Walmart or NewEgg category.

Check the value on the Category field mapping.
- An empty value while using a shopping cart or Wayfair and Overstock is the correct setting.
- If the value is not empty, ensure the affected item has that value in the designated field.

To verify the Category field mapping:

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