Splitting an Order into Multiple Item Fulfillments Using NetSuite
The Pick, Pack, and Ship feature of NetSuite lets you fulfill different items on an order at different times. To use this feature, in NetSuite Connector you should also enable the Pick/Pack/Ship Setting is Enabled in Your NetSuite setting. For more information, read Enabling Multiple Item Fulfillments from a Single Order in NetSuite Connector. You should use the Pick, Pack, and Ship feature to split an order because multiple item fulfillments are created from the same sales order. These fulfillments can then sync back to the storefront. For more information, read Pick, Pack, and Ship Overview.
When you enable the Pick, Pack, and Ship feature in NetSuite when using NetSuite Connector to sync orders to a 3PL, some 3PL connectors have an optional setting to sync the data from the item fulfillment record instead of the sales order record.
NetSuite Connector cannot import a single sales order from the storefront and post it as multiple sales orders to NetSuite. This rule also applies to cash sales and invoices. You may be able to split the sales order in NetSuite. However, if you split the order, you will get an error when posting the fulfillment data on the original order back to the storefront. Therefore, you should split the order fulfillments using the Pick, Pack, and Ship feature only.