Duplicate Record for a Customer
By default, NetSuite Connector matches customers by name, company name, or email address. Depending on your settings, this matching may look different for your account.
Duplicate customer records are often created due to mistyped customer information in the fields that NetSuite Connector uses for matching. Due to this error, NetSuite Connector is not able recognize an existing customer. For example, Joe at ABC Corporation already has an existing customer record in NetSuite with the email address joe@abc.com. However, during the entry of a future order, Joe accidentally types in his email address as joe@abc.co. In this scenario, NetSuite Connector sees a different email address and therefore may create a new record depending on your settings.
To fix the duplicate, merge the new customer record into the existing one. For more information, read Merging Customer Records.