Duplicate Record for a Customer
By default NetSuite Connector matches customers either by name or company name and email address. Depending on your settings, this matching may look different for your account.
Duplicate customer records usually get created because of mistyped customer information in one of the fields that NetSuite Connector matches. Due to this error, NetSuite Connector is not able recognize an existing customer. For example, Joe at ABC Corporation already has an existing customer record in NetSuite with the email address joe@abc.com. However, during the entry of a future order, Joe accidentally types in his email address as joe@abc.co. In this scenario, NetSuite Connector sees a different email address and therefore may create a new record depending on your settings.
To resolve the duplicate record, merge the new customer record into the existing customer record. For more information, read Merging Customer Records.