Mapping the Restock Field on Item Receipts Created on Refunds
NetSuite Connector creates return authorizations and item receipts during refund transactions for Amazon FBA orders with settlement sync. Additionally old customers may be using connectors or syncs that also create return authorizations and item receipts with refund transactions. However, that functionality is no longer available. You may want to map the restock field on refund item receipts to false to prevent NetSuite from automatically restocking the refunded item. The following procedure provides steps to creating this mapping in refunds created through Amazon Settlement Sync. The process is the same for other marketplaces and carts with minor differences noted in the procedure.
To map the restock field on refund item receipts:
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Log in to app.farapp.com.
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Select Amazon connector and then select the relevant account.
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Go to Mappings > Settlements.
(Optional) For other connectors, go to Mappings > Other Transactions.
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Click the Settlement Item tab.
(Optional) For other connectors, click the Transaction Item tab.
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Click Add Mapping.
The Add NetSuite Mapping popup window appears.
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From the Transaction Type list, select Item Receipt.
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From the NetSuite Field list, select Restock.
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Click Add Mapping.
A success message appears on the popup window.
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Click Close.
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Locate your new mapping in the settlement or transaction item mappings list. Under the NetSuite Field/Fixed Value column, select Unchecked to tell NetSuite not to restock items.
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Click Save.
You can create more advanced conditional mappings by selecting Logic under the Mapping Type column in step 10. Note that conditional mappings require that the marketplace or cart include a piece of data on the refund receipt to base your logic conditions on. Amazon does not provide such data although other connectors might.
For more information about custom order mappings, read Setting up Custom Order Mappings in NetSuite Connector.