Configuring Gift Cards for NetSuite Connector
There are two processes associated with gift cards or gift certificates:
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Selling the card or certificate
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Redeeming the card or certificate
Gift card upon redemption is treated as a discount item in NetSuite. The gift card balance and the gift card information is already managed in the storefront.
Purchasing a Gift Card or Gift Certificate
The leading practice is to handle the sale of gift cards and certificates in the same way as any other item using an SKU. Make sure you set the gift card or certificate as non-taxable.
Redeeming a Gift Card or Gift Certificate
The leading practices for redemption is to map the value of redemption to a default discount item in NetSuite.
Creating a Discount Item
You must first configure the discount item in NetSuite.
To create a discount item:
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Go to Lists > Accounting > Items > New.
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Select Discount.
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Enter the SKU in the Item Name/Number field.
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In the Rate field, enter 1.
For each order, NetSuite Connector overwrites this value to the relevant amount.
Note:Do not check the Apply Before Sales Tax box.
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Make other configuration settings that suit your accounting needs for gift certificates.
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Click Save.
After saving, note the internal ID of the discount item.
Configuring the Discount Item in NetSuite Connector
Each connector and account configuration has separate discount settings.
To configure the discount item in NetSuite Connector:
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Log in to app.farapp.com.
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Select the appropriate connector and account.
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Go to Settings > Orders.
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Click the Discount tab.
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In the NetSuite Discount Item to Post Gift Certificates to (Internal ID) field, enter the internal ID of the discount item you created in Creating a Discount Item.
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Click Order Header.
If you are using a default discount item, make sure the default discount item and gift certificate or gift card discount item both are not posted to the header level. In NetSuite, you can only post one discount item at a time to the header level.
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Click Save.