Viewing Reasons for Account Status Problems

You can view the reason for any bank connection or account status problem, such as if there is an error in connecting to a bank.

To view the reasons for account status problems:

1. Go to Transactions > Bank > Japan Bank Feeds.

2. In the Bank Information section, under the Bank Accounts subtab, look for the Status Reason column.

   This column displays the reason for any bank connection or account status problem. If there is no error in bank connection, this column is blank.

   Refer to the following table for a list of account status problems and their descriptions.

   Status Reason	Description
   Connecting	Connecting to a bank or financial institution and authenticating user information.
   Retrieving Data	Authentication is complete. Retrieving bank details.
   Analyzing Transaction Details	Data collection is complete. Processing, analyzing, and saving data in Moneytree.
   Login Required	Login is required. Accept any updated bank terms to continue.
   Inactive Account	Account is inactive. No data is collected unless the account is reactivated.
   Pending Moneytree Authentication	Additional Information Required Some financial institutions require a passkey or secret phrase to continue.
   	Missing One-Time Password One-time password is required. Enter the password sent by your bank to continue.
   	Missing Image Verification Image verification is required. Complete the image verification to continue.
   	Missing Puzzle Authentication Puzzle authentication is required. Complete the puzzle authentication to continue.
   	Access Temporarily Locked Account is temporarily locked. Wait a few minutes and re-enter authentication details to continue.
   	Locked Access Account is locked because of multiple failed logins. Contact the bank to unlock your account.
   Network Connection Error	A network error occurred during authentication. Check your connection and try again.
   Moneytree Connection Error	Moneytree Connection Error Can be caused by a temporary connection error, a service issue, or problems with retrieving data from the bank.
   Service Temporarily Unavailable	Usage is beyond regular business hours. Wait until the system is back online during regular business hours.
   Session expired	You might be logged in to duplicate accounts on Moneytree, or logged in to your bank's online banking on another device. Rectify the possible causes of the issue, and then refresh the session or log in again to your account.

Related Topics

• Japan Bank Feeds
• Prerequisites for Installing Japan Bank Feeds
• Installing Japan Bank Feeds
• Roles and Permissions for Japan Bank Feeds
• Setting Up Japan Bank Feeds
• Managing Connections to the Service Provider
• Mapping Bank Accounts to GL Accounts
• Setting the Extent of Bank Data Imports
• Viewing the Bank Import History
• Receiving Email Notifications for Bank Data Imports
• Terminating Japan Bank Feeds Connection
• Japan Bank Feeds FAQs

General Notices