Credit Card Authorization
NetSuite sends a request to your credit card processing gateway to authorize the card for payment and verify the billing address and the security code of the card, if available. An authorization request is sent when:
-
a shopper submits an order in your Web store
-
you save an internal sales order with the Get Authorization box checked
The gateway returns a response to NetSuite and includes an authorization code, if the authorization is successful.
Orders with authorized credit card payments are saved and advance in your order management workflow. Generally, authorization is held for 3-7 days and can be captured against for up to 30 days.
Orders that are not approved for payment are either saved for review or canceled based on the type of order, your processing gateway, order verification rules, and if you use CyberSource, Decision Manager settings.
Internal orders (MOTO) with an authorization decline or processing error are flagged with a payment hold and saved for review. Web store orders with processing errors are placed on hold and saved for review. Web store orders with an authorization decline are not saved, with one exception. If you use CyberSource Decision Manager with a third party Web store and use SOAP web services to connect to NetSuite, Web store orders with an authorization declined are saved in NetSuite. For all other Web store orders with an authorization decline, the shopper must resolve the problem with the credit card information to submit the order.
For gateways other than CyberSource and MerchantE, system errors and gateway errors are reported as authorization declines.
|
Hold Reason |
Order Type |
CyberSource |
MerchantE |
Others |
|---|---|---|---|---|
|
System Error |
All |
Yes |
Yes |
Yes |
|
Gateway Error |
All |
Yes |
Yes |
|
|
Authorization Decline |
Internal orders |
Yes |
Yes |
|
|
Verification Required |
All |
Yes |
Yes |
NA |
|
External Fraud Review |
All |
Yes |
NA |
NA |
|
External Fraud Reject |
All |
Yes |
NA |
PayPal PayFlow Pro - Yes All others - NA |
If you use CyberSource or MerchantE, you can set up order verification rules for payment authorizations. For more information, see Order Verification Rules.
Searching and Reporting on Credit Card Authorization Status
You can customize a search or report for sales orders to include credit card authorization information. The following fields are available for searches and reports:
-
AVS Street Match
-
AVS Street Zip
-
CSC Match