Managing Customer Records with PayPal Express Checkout

When PayPal Express checkout is enabled in your NetSuite account, a new customer record is created each time the shopper uses express checkout.

• A new shopper to your web store will generate a new customer record in NetSuite.

• A shopper who already has a customer record in your NetSuite account will generate a new customer record when they checkout with PayPal Express.

Any duplicate customer records will appear in the list of customers with a number appended to the name. For example, if Jane Smith already has a customer record in the system, then a new record will appear with the name, Jane Smith1.

You can manage duplicate records by enabling the feature, Merge Duplicates from Setup > Enable Features > CRM. After that feature is enabled, you can periodically run the duplicate merge operation from the Search menu.

Note:

If customers click the PayPal Express Checkout button before logging in or registering in your site, a customer record is created, but they do not have login or password information saved and cannot access the Customer Center or My Account page.

Related Topics

• Setting Up PayPal Express Checkout
• Using Multiple PayPal Accounts
• Authorization and Capture with PayPal Express Checkout
• Refunding Orders Paid by PayPal Express Checkout
• ACH Payments
• PayPal Integration Without Express Checkout
• Checkout Process with PayPal Express Checkout
• PayPal Integration and Express Checkout

General Notices