Refunding Orders Paid by PayPal Express Checkout

You can refund orders in NetSuite that are paid by PayPal Express Checkout without needing to log in to the PayPal website. After PayPal Express Checkout is enabled and set up, transactions initiated using either the Express Checkout button or the PayPal payment option are both refundable.

You can apply a full refund, partial refund or multiple refunds to orders processed using PayPal if the total refund amount is less than or equal to the original transaction amount. You cannot refund transactions if funds have not yet been captured.

See the Order Management topic, Refunding an Open Balance, for information about the process to refund a customer in NetSuite.

Note:

If PayPal Express Checkout is not enabled, then transactions processed using the PayPal payment option cannot be refunded in NetSuite.

You must issue the refund with the same payment method the customer used for the original transaction.

Related Topics

• Setting Up PayPal Express Checkout
• Using Multiple PayPal Accounts
• Authorization and Capture with PayPal Express Checkout
• Managing Customer Records with PayPal Express Checkout
• ACH Payments
• PayPal Integration Without Express Checkout
• Checkout Process with PayPal Express Checkout
• PayPal Integration and Express Checkout

General Notices