Enable the Customer Access Feature
To allow customer access to NetSuite, a user with the Administrator role must first enable the Customer Access feature.
To enable the Customer Center:
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Go to Setup > Company > Setup Tasks > Enable Features.
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On the Enable Features page, click the Web Presence subtab.
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Check the Customer Access box.
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Click Save.
When customer access has been enabled, roles can be assigned to customer users individually or by CVS import to give access to multiple customers.