NetSuite Users Overview

To set up users with access to your NetSuite account, you must have the Administrator role to set up records for them, either employee, vendor, partner, or customer records, depending upon the type of users. To add a user, you need to set up a record for that user and on that record, explicitly indicate that access to NetSuite should be provided

On each record, you need to provide an email address, which serves as the user ID. Each record has an Access subtab, where you can enable the Give Access option and assign roles. For users to have access to NetSuite, they must also have a password. Users with the Administrator role can send an access notification email that includes a link that lets users create their own passwords.

For links to instructions for adding NetSuite users, see the topics in Manage Different Types of Users.

If you assign an additional role to a user who is currently logged in to NetSuite, that user will need to log out and log back in to NetSuite to see the newly assigned role. The same is true if you add permissions to an existing role while a user is currently logged in to NetSuite. The user needs to log out and log back in to exercise the new permissions.


When the Advanced Employee Permissions feature is enabled, the Employee System Access permission must be assigned to a role to give access and assign roles to employees. For more information, see Employee Access Tab Permission Overview.

To review users' roles, go to Setup > Users/Roles > Manage Users. The Manage Users page lists all users by name, with their email addresses and roles.

The Manage Users Page

  1. Click a user name to open his or her record. You can then click the Edit button in the record to make changes.

  2. Click a user email address to send mail to him or her.

For more information, see Viewing Your NetSuite Users List.

The Login Audit Trail

The Login Audit Trail is a specialized search that returns a list of account login and logout activity, that can be filtered by date, user, role, or IP address. This search helps keep track of account users, when they have logged in or logged out, and from where. Search results indicate whether each login or logout attempt was successful. This search is available at Setup > Users/Roles > View Login Audit Trail.


In some cases, users' login to NetSuite is ended when they have not explicitly logged out of NetSuite. For example, this situation occurs when a user's NetSuite session times out. If the logout is not explicit, the system does not create a logout entry in the Login Audit Trail.

For more information, see Login Audit Trail Overview.

Manage Different Types of Users

See the following topics for information about setting up and maintaining access for different types of NetSuite users.


Only active users with access count against the Full User Count purchased for your account. Inactive users that have access do not count. For details about making users inactive, see Employee Termination.

Related Topics

NetSuite Users & Roles
NetSuite Access Overview
NetSuite Roles Overview
NetSuite Permissions Overview

General Notices