Prevent Deletion of Submitted Requests

A system setting is available to prevent the deletion of submitted requests which were recalled or pushed back to the request owner. The setting can be configured by a service administrator and applies to submitted requests for any application and view in the system. When a user attempts to delete a recalled or pushed back request, the request will be transitioned to the Closed stage instead of deleted.

Business Benefit: This setting retains obsolete requests which were recalled or pushed back to ensure they can be audited.

Key Resources