Prevent Rejection of Selected Request Types

The Reject workflow action for a request can be optionally restricted for approvers and committers of certain types of requests. A system setting is available to enable or disable this restriction and select the request types where rejection will be prevented. When rejection is not permitted, a request can only be pushed back or recalled if it is not approved.

Business Benefit: Restricting the Reject action prevents requests from being unintentionally closed by approvers or committers. These requests remain active so they can be modified accordingly in order to be successfully completed, rather than requiring a new request to be created and submitted.

Key Resources