Reporting for Outbound Messages

You can now generate reports for outbound SMS messages to analyze how many were successfully sent or blocked. Reports can be generated for these periods:

  • Daily - Lists the number of SMS messages sent and blocked per hour of the day. It also displays the cumulative count of messages from the first hour up to every hour in the day.
  • 30 Days - Lists the number of SMS messages sent and blocked in the past 30 days.
  • Historical - Lists the number of SMS messages sent and blocked over the past two years.

The report also categorizes messages according to the notification category defined in the Recruiting Content Library, such as Candidate Verification Notification, Event Canceled Notification, and so on. Any messages that don’t belong to these categories appear in the Miscellaneous category.

An example of a daily report

Sample Daily Report

This feature lets users generate reports to analyze the volume of SMS messages that are sent versus blocked.

Steps to Enable

  1. In the Setup and Maintenance work area, go to:
  • Offering: Recruiting and Candidate Experience
  • Functional Area: Recruiting and Candidate Experience Management
  • Task: Recruiting Messaging Configuration

  1. Expand the Reports for Text Messages section and click Edit.

  2. Select the duration for the report and click Create Report.

Create a report using the Recruiting Message Configuration task

Reports for Text Messages

Tips And Considerations

You must enable SMS communications for this feature to work.

Key Resources

For more information on enabling SMS communications, see this topic Enable SMS for Candidate Communications in the Implementing Recruiting guide on Oracle Help Center.