Answer Employee Questions Using the Internal Candidate Experience V2 Skill

Employees can now get more information about a job requisition by asking questions such as the location of the job, skills and qualifications required and so on, which increases their chances of applying for the job.

When employees search for jobs, they can see the Questions button on the job card, which enables them to start asking for more information about the job.

Ask Job-Related Questions 

Oracle Recruiting Assistant answers these questions using the corresponding intents in the enhanced Internal Candidate Experience V2 (ICE V2) skill.  These are some job-specific questions that employees can ask:

• What is the job description? 
• What’s the education level required for the job?
• What’s the job location? 
• What are the shift timings? 
• What’s the job summary? 
• What qualifications are required for the job?
• What are the job responsibilities?
• Skills required for the job
• Which organization is the job for?

These questions are answered by the corresponding question intents, which retrieve the answers from specific job requisition fields. Ensure that you enter the required information in these fields so that they can be accessed by the correct question intents:

Question Intent	Job Requisition Field
Job Corporate Description Question	Employer Description
Job Education Level Question	Education Level
Job Location Question	Primary Location, Other Locations, Primary Work Location, Other Work Locations
Job Qualifications Question	Qualifications for Internal Candidates
Job Responsibilities Question	Responsibilities for Internal Candidates
Job Shift Question	Job Shift
Job Skills Question	Skills
Job Summary Question	Short Description for Internal Candidates
Job Type Question	Job Family
Job Organization Question	Recruiting Organization Description

You can also add customized responses for general questions about your organization to let employees know more about your company policies. You can add the responses directly to these intents in the ICE V2 skill from your Oracle Digital Assistant platform: 

• Continuous Education Policy Questions
• Diversity Questions
• International Work Policy Questions
• LGBTQ Rights Questions
• Parental Leave Policy Questions
• Vacation Policy Questions
• Visa and Green Card Sponsorship Questions
• Yearly Vacation Policy Questions
• Sick Leave Policy Questions

Note: At any time during the question-and-answer process, employees can apply for the job by entering a phrase such as “I’m ready to apply”.

Get Answers Related to the Job 

With this feature, employees can quickly get information about the job they’re interested in, make informed decisions and then apply for the job.

Steps to Enable

You don't need to do anything to enable this feature.

Access Requirements

To view answers to job requisition questions, the employee needs to have the IRC_ACCESS_INTERNAL_CANDIDATE_EXPERIENCE_PRIV privilege. For organization questions, they don’t need any privileges.