Retrieve Representative Contacts with AI Assistance

The Representative Agent is your AI-powered assistant designed to streamline the retrieval of a user's own representative contacts quickly and accurately. It understands the context of the self-service user and responds with the user's own relevant representatives. Powered by Oracle’s AI Agent framework and advanced large language models (LLMs), the Representative Agent interprets your natural language questions and responds with clear, actionable answers tailored to your organization’s policies.

Here's some benefits of using this agent:

• Provides access to a user's own representative information

• Streamlines workflows into a single conversational query, providing quick answers

• Removes the learning curve for new or infrequent users, minimizing training, and manual filtering to information not typically available to self-service users

With the Representative Agent, you can facilitate rapid retrieval and creation of business representative using natural-language and contextual prompts. For example, users can use these prompts to ask the assistant:.

• Find all my representatives 

• Who can I contact regarding my payslip?

• Who can I contact about my training courses?

• I have a question about benefit plans, who can I contact?

AI Assistant retrieving the user's own representatives

AI Assistant retrieving the user's payroll-related representatives

AI Assistant retrieving the user's learning-related representatives

Business benefit: The agent enables users to retrieve their own representative's public information. No personal information will be shown when responding to a self-service user.

Steps to Enable and Configure

• Your environment must have the appropriate services for Oracle Applications Platform deployed. For more information, see FAQ2521 on My Oracle Cloud Support.

• Set the Enable Security Console External Application Integration (ORA_ASE_SAS_INTEGRATION_ENABLED) profile option to Yes and enable permission groups for the appropriate roles. See Access Requirements for AI Agent Studio.

• The Representative Agent is a preconfigured template. You need to create your own agent using the preconfigured template.

  • To learn how to set up AI agents, see Create AI Agents Using Preconfigured Agent Team Templates.

Tips And Considerations

• While a self-service user can ask questions about their own representatives and their own assigned responsibilities, the agent isn't able to count representatives or workers in this release. 

Key Resources

• Explore AI Agents for Oracle Fusion Cloud Applications

• How do I use AI Agent Studio?

Access Requirements

The agents you can view depend on the roles and privilege assigned to you. To access this agent, your role must be explicitly granted access to it by an AI Studio Administrator. See How can I give access to AI agents and Access Requirements for AI Agent Studio.