Staffing Volume Import: Acuity and Workload Intensity

When importing or updating staffing volumes, you can now assign a volume intensity code to each record. The enhanced consolidation logic multiplies volumes by their intensity score, summing these weighted values for each scope. This approach produces staffing requirements that account for workload variations, resulting in more precise and effective planning.


All codes and their multipliers are maintained by workforce schedule administrators in the ORA_HTS_VOLUME_INTENSITY_TYPE common lookup type. Volume Intensity codes will be set up using the common lookup and configuration of the extended lookup codes. The process generates error messages for duplicate codes and ignores optional country codes. The process also provides good error handling for invalid codes so you can address unique workload challenges, such as varying patient acuity or stressful, high-complexity assignments. 


Here's how configuration elements are organized:

Configuration Element Required Purpose
Code (unique) Yes ID associated with multiplier and record
Display Name Yes Descriptive name
Minimum Intensity Optional Helps define applicable workload levels
Maximum Intensity Optional Helps define workload upper bound
Multiplier Yes Value used in workload calculations

Here’s how some of the application processes are affected:

Scenario Application Behavior

Without intensity code

If no Volume Intensity code is found for a given date and department, the process remains unchanged (simple volume summing).
Without intensity code

  • Records are evaluated for intensity. Each record’s volume is multiplied by its category’s intensity multiplier (from the configuration table).

  • The resulting weighted (adjusted) volumes are summed across the scope.

  • This summed value (Adjusted Volume Intensity) is the volume value used in staffing grid lookups.

  • Always use the best available workload (Actual > Adjusted > Baseline) with the most recent timestamp. 
Clearing previous volumes If previous records used intensity scoring but need to be removed, send 0 values for or delete the records to clear workload requirements.
Maximum capacity rule The maximum capacity check continues to apply only to the raw volume value, not the weighted figure.

Let's look at an example for better understanding of the feature. Let's suppose, for a department, a job profile and a specific date-time, the system processes three records:

Intensity Volume Intensity Multiplier Adjusted Volume
Low 1 0.5 0.5
Medium 2 1.0 2.0
High 3 1.5 4.5

This is how the workload requirement is calculated.

  1. Multiple each volume by its intensity multiplier:
    1. Low: 1 * 0.5 = 0.5
    2. Medium: 2 * 1.0 = 2.0
    3. High: 3 * 1.5 = 4.5 
  2. Add the adjusted volumes: 
    1. 0.5 + 2 + 4.5 = 7.0
  3. Use the adjusted total (1.0) for staffing plan grid lookup and requirement computation.

Summary: The enhanced logic ensure all volume data are weighted per volume intensity, improve staffing accuracy.  

This feature empowers organizations to adjust staffing levels based on how much work there is and how difficult or intense each task is. The result is staffing requirements that match actual workload demands, leading to improved resource allocation, reduced costs, and better outcomes for the business and its customers. 

Steps to enable and configure

N/A

Tips and considerations

  • Configure volume intensity lookup codes to match exactly what’s specified in imported or updated data; mismatches prevent calculation of weighted volumes.
  • Regularly maintain your lookup table--deleting unused codes or updating as needed--to keep your processes smooth.
  • Watch for validation or error messages regarding duplicate or invalid codes, so you can maintain data accuracy.

Key resources

N/A

Access requirements

People importing staffing volumes need the existing HCM Integration Specialist role. They also need this functional privilege:

Privilege Name Security Type Code Description
Manage Workforce Scheduling Workload Data AGGREGATE HTS_MANAGER_WORKLOAD_DATA Allows users to manage workforce scheduling workloads