HCM Professional Concierge

The HCM Professional Concierge is an AI-powered agent for HR professionals that provides a single point of entry for workforce management questions and actions. 

The Concierge acts as a central resource for day-to-day HR support. HR professionals can use the assistant to retrieve worker and team information, review compensation and absence details, understand workforce structures, launch supported reports, and get guidance on HR policies. By providing on-demand information and routing requests to the right specialist agent, the Concierge helps you respond faster while working within role-based access rules.

The HCM Professional Concierge includes the following individual agents:

  • Team Data Hub - Retrieves employment, compensation, and talent data for multiple team members or an entire team in a manager's hierarchy.
  • Leave and Absence Analyst - Retrieves worker absences, leave balances, donated time, cash disbursements, and supported leave-related actions.
  • Workforce Structures Analyst - Answers questions about business units, departments, locations, jobs, positions, grades, worker unions, and HCM sets.
  • Personal Information Assistant - Retrieves and helps update personal information such as names, addresses, emails, phones, citizenship, passports, visas, family contacts, and emergency contacts when the user’s role permits it.
  • Employment Advisor - Retrieves personal and employment information for workers and supports updates to employment records.
  • Compensation Advisor - Answers questions about salary, salary history, stock grants, additional compensation, recurring payments, one-time payments, and compensation policies.
  • Reports Agent - Launches supported OTBI reports.
  • Talent Advisor - Retrieves talent and performance information such as evaluations, goals, check-ins, feedback, recognitions, and review periods.
  • Policy Agent - Supports HR policy and FAQ queries.

Examples of user questions the HCM Professional Concierge can answer

  • "What is Amy Chen’s current base salary?"
  • "Has Jonathan Reed received any stock grants this year?"
  • "What was Matt Gomez’s salary history for the last 3 years?"
  • "What recurring and one-time payments did Priya Nair receive in the past 6 months?"
  • "What is Kris Patel’s remaining vacation balance?"
  • "Does Daniel Kim have any scheduled absences in the next 3 months?"
  • "What business unit, department, location, job, and position are assigned to Elena Torres?"
  • "Can you open the Change Manager action for Sophia Martinez?"
  • "How many positions are assigned to the Sales department as of June 1, 2026?"
  • "Show me the position distribution by location for the Operations business unit."
  • "How is Jordan Lee performing in the current review cycle?"
  • "Open the Workforce Event report."
  • "What does the company policy say about employment contracts for full-time workers?"

Business Benefit
The HCM Professional Concierge uses the tools and resources available to answer questions directly, providing immediate and accurate information.

  • Enables HR professionals to quickly access workforce information across multiple HR domains from one entry point.
  • Improves the consistency and accuracy of responses to HR queries.
  • Supports role-based access so users only see information and actions permitted for their assigned roles.

Steps to enable and configure

  1. Your environment must have certain necessary configurations. Ask your help desk to contact Oracle Support, who can verify what your environment has and address any gaps. For more information, see FAQ2521 on My Oracle Cloud Support.
  2. Set the Enable Security Console External Application Integration (ORA_ASE_SAS_INTEGRATION_ENABLED) profile option to Yes and enable permission groups for the appropriate roles. See Access Requirements for AI Agent Studio.

Tips and considerations

The HCM Professional Concierge may take up to few minutes to respond, as it gathers and processes information from multiple HCM data sources to deliver accurate, context-aware responses.

Key resources

Access requirements

The agents you can view depend on the roles and privileges assigned to you. To access this agent, your role must be explicitly granted access to it by an AI Studio Administrator. See How can I give users access to AI agents? and Access Requirements for AI Agent Studio.