Career Coach Enhancements: Framework Update

Career Coach has now transitioned to a more advanced workflow agent model, combining a parent/router agent and specialized worker agents to ensure accurate, context-aware responses. Additionally, Career Coach now supports conversations through the SMS channel, with a single workflow agent serving both web and SMS.

In addition, by default candidates now need to review and agree to the terms and conditions before they begin any interactions with Career Coach.

Legal Disclaimer Presented Before Candidates Can Use Career Site

Legal Disclaimer Presented Before Candidates Can Use Career Site

Candidates select the Review Terms and Conditions link to display the legal disclaimer. Once they select Agree, they can move forward. Candidates can review the terms at any time by selecting Review Terms and Conditions in the agent chat box, but they can't select Agree again.

Terms and Conditions

Terms and Conditions

Business benefit: The transition to a workflow agent model for Career Coach, now supporting both web and SMS channels, provides a more unified and efficient solution for candidate engagement. The flexibility of using either a seeded agent or a custom-configured agent allows for easy adaptation to different career site or SMS provider needs, ensuring scalability and customization.

Steps to enable and configure

Career Coach is available as both a seeded agent and a template. By default, the seeded agent ORA_CAREER_COACH is used when the AI agent is enabled for a career site or SMS provider. You can also configure targeted agents for specific sites or override the seeded agent for SMS by creating your own custom agent.

Agent Team Code Configuration

Agent Team Code Configuration

Configure for SMS

Configure for SMS

  • If you enabled the AI Agent for the career sites in 26A, no additional configuration is required. The same ORA_CAREER_COACH agent will be automatically converted to a workflow agent. The integration user and other configurations set up during 26A will continue to work.
  • If you're enabling the AI Agent for a career site for the first time in 26B, see Enable AI Agent for Career Sites on My Oracle Support (KB873870).
  • If you're enabling the AI Agent for SMS, see Configure Candidate Text Assistant Agent for SMS Communication Channel.

You can configure whether candidates are required to agree to the terms and conditions or whether the agreement is optional. For details, see How do I configure the terms and conditions in Career Coach? 

Key resources