Enhancements to WhatsApp Configuration and Template Library

You can now view the following template metrics using the WhatsApp Notification Template Library task in Setup and Maintenance:

Number of active templates
Number of approved templates
Number of rejected templates
Number of suspended templates
Number of draft templates
Number of templates in pending approval status
Number of templates used in the content library
Number of recently updated templates (those updated in the last 7 days)

These metrics include translated templates as well. So, if an active template exists in 2 translations, the total count is taken as 2 for that template. Deactivated templates aren’t included in template metrics.

These metrics are displayed in the header area of the WhatsApp Message Templates page.

Template Metrics on the Header

Template Metrics

When you filter templates based on the status, content library category, or WhatsApp message category, the count of templates is automatically updated in all metrics.

Import and Export of WhatsApp Configuration

You can now export the following WhatsApp configuration details from one application environment and import them into another:

Name and description of WhatsApp messaging providers
Allowed list of countries for WhatsApp
Daily limits for WhatsApp messages, which includes the system hard limit, candidate message limit, and the system soft limit.

Export WhatsApp Configuration

These details are exported as a CSV file. When you import the details, the following changes occur in the destination environment:

WhatsApp messaging providers that are in the CSV file are added to the existing list of WhatsApp providers.
The allowed list of countries and daily limits for WhatsApp messages are replaced with the corresponding data from the CSV file.

Import from CSV File

Business Benefit: Leverage these features to:

Gain visibility into template counts across various statuses for better quality monitoring and compliance.
Enable faster migration of messaging providers, message limits, and geo-permissions across environments.

Steps to enable and configure

There’s no setup or configuration required for the WhatsApp template metrics feature.

To export WhatsApp configuration data from an environment and import them into another, refer to Export and Import WhatsApp Configuration Data.

Tips and considerations

Note that the existing functionality for exporting and importing of SMS configuration details remain the same. So, when you perform the export and import tasks, the SMS configurations in the destination environment are also updated as follows:

SMS providers from the imported data are added to the existing list of providers
Daily limits for SMS are replaced by the imported data
Allowed list of countries for SMS are also updated with the imported data

Key resources

For more information, refer to these topics in Oracle Help Center: