Reach Employees Directly Through Microsoft Teams and Slack
Send campaign messages directly to selected employees in Microsoft Teams and Slack. Previously, you could use these integrations to post campaign messages to channels. Now you can also use direct messages when you want to reach employees individually. When you create a campaign, use an HCM list or eligibility profile to select the audience. Then choose Microsoft Teams Direct Message or Slack Direct Message as the delivery method.
You can create, schedule, and manage these messages as part of your existing Oracle Communicate campaign workflow. Direct message delivery metrics are also available in campaign reporting, helping you understand whether your messages reached the intended audience.
Business benefit: Give communication teams more flexibility to choose the delivery method that best fits each campaign. Direct messages can help organizations draw attention to selected communications while continuing to use channel posts for wider announcements.
Steps to enable and configure
To enable direct messaging, first configure the Microsoft Teams or Slack integration for Oracle Communicate.
For Microsoft Teams:
- Add at least one Microsoft Teams bot.
- Confirm that the required Microsoft Graph permissions are available.
- In the Direct Messaging section, run the process to synchronize Microsoft Teams identities.
For Slack:
- Add at least one Slack application.
- In the Direct Messaging section, run the process to synchronize Slack identities.
The Sync External Integration IDs for Oracle Communicate process runs in the background. You’ll receive an email when it finishes, and direct messaging is enabled automatically after the first successful synchronization.
Tips and considerations
- Direct messaging is available for campaigns that use an HCM list or eligibility profile as the audience.
- Employees must have a valid Microsoft Teams or Slack identity associated with their employee record.
- Direct messages are one-way communications. Employees can’t reply to campaign messages.
- You can review the last successful synchronization date, synchronization status, and total identities synchronized in the integration configuration.
- After the first successful synchronization, you can enable or disable direct messaging in the Direct Messaging section.
- Only one synchronization process can run at a time for the same integration type. Slack and Microsoft Teams synchronization processes can run at the same time.