Campaign SMS Step Enhancement

Expanded routing criteria for the SMS step

  • In addition to exclusion reasons already honored by the SMS step, it will now route contacts if:
    • Opted-Out
    • Globally Unsubscribed
    • Phone number country not served by SMS code
    • SMS Resend

Screen capture showing the expanded routing criteria for the SMS step

Steps to Enable

No additional steps are required to use this feature if you have the Eloqua SMS Add-on

Key Resources

Learn more about SMS for Eloqua

Access Requirements

NOTE: SMS is available as an add-on capability for Oracle Eloqua. Please contact your account manager for additional information and pricing.