Void Offline and eCheck Payments

Agency staff can take a payment in a third-party system and then manually record that payment in Oracle Permitting and Licensing. If a staff member makes an error, or records an offline payment when the funds are actually not received, they will want to void such offline payments.

Agency staff can now use the Payment History page to:

• void original offline payments.
• reverse original offline payments.
• void unapplied offline payments.
• reverse unapplied offline payments.
• reverse deposits made with the offline payment method on the Deposits and Charges tab on the Deposit Accounts page.

For eCheck payments, agency staff can:

• void unapplied eCheck payments.
• reverse unapplied eCheck payments.

This feature allows the agency to perform the void function on offline payments as they have with online. It begins the parity of online and offline payments 

Steps to Enable

To enable this feature: 

1. Navigate to Payment Setup > Agency Payment Options. 
2. Select the ORA_OFLN row. 
3. Select the Reinstate Fee switch to ON to allow the fee to be reversed. 
4. Select the Reinstate Fee switch to OFF to allow the fee to be voided. 

Tips And Considerations

To reverse or void a payment, navigate to Billing and Payment > Payment History. Select the Actions button to proceed with the action you selected during implementation. 

Key Resources

• See Implementing Financial Framework, "Setting Up Payments", Setting Up Agency Payment Options on the Oracle Help Center.

Access Requirements

System administrators can configure and enable the agency payment options, while agency staff with the "Cashier" role can void or reverse the payment.