Code Enforcement refunds

Redwood Platform

Code Enforcement Refunds extend Oracle Permitting and Licensing refund processing to Code Enforcement cases and citations. Agency staff can issue full or partial refunds for eligible payments using the same streamlined workflow available for Permits, Planning and Zoning, and Business Licenses. Refunds can be processed as credit card refunds or manual check refunds, and all refund activity is tracked in the Refund History page for auditing and reporting.

By leveraging the existing refund framework, agencies can provide a consistent user experience across all Public Sector Compliance and Regulation offerings while maintaining existing security, approval, and financial controls.

Business Benefit: This allows agencies to process refunds in the Code Enforcement offering as they can in the other offerings, ensuring a consistent and streamlined experience across all offerings.

Steps to enable and configure

To enable, set up Code Enforcement refunds in your selected accounting framework. The steps to do this will depend on your accounting framework. 

See Implementing Your Financials Framework, Setting Up Accounting, "Selecting Your Accounting Framework" for information regarding Financials Cloud Subledger Accounting. 

See Implementing Your Financials Framework, Integrating with Financials Receivables, "Oracle Receivables Integration Overview" for information regarding Financials Receivables. 

Tips and considerations

  • Payment must be recorded against the case fee record. 
  • The steps and process are the same as Permits, Planning, and Business Licensing.

Key resources