Compose Emails using Generative AI

Use Generative AI to generate outreach email to send to customers.  The feature uses the context of who the email is being sent to, account name, product if available, sender of email, the title of the person sending and name of the company sending email to generate email content using generative AI.  The feature uses separate prompt for lead, opportunity, contact or Account which allows you to ingest context from the object into the prompt used to generate the email. User can then edit the email and use prompt bar to personalize the email to say change the tone or proof read the email etc.

Sales rep can now use generative ai to easily and efficiently draft an effective yet personalized email to send to their customers. 

Steps to Enable

To enable this feature you need to log a Service Request (SR).

All Generative AI Feature in Sales are currently in limited availability and require customers to opt-in via a promo code. To obtain promo code, please reach out to Oracle support or your account team.

Tips And Considerations

As with all generative AI features, it's important that your users clearly check and verify the content generated for correctness and accuracy.

Access Requirements

If you're using custom roles and would like to restrict access to GenAI features to only specific roles, you may do so by granting those users ZCA_USE_GENAI_IN_SALES_PRIV privilege.