Modify an Active Subscription via Self-Service

This feature allows buyers to modify the quantity and rate plan of their active subscriptions through a self-service interface. It provides real-time pricing updates and a side-by-side comparison of the current and modified subscription details to ensure buyers have a clear understanding of the changes.

Capability highlights

  • Allows buyers to modify the quantity of their subscription products.
  • Provide options to switch subscription rate plans (e.g., from pay-as-you-go to commitment plans).
  • Displays detailed pricing information with a breakdown of one-time, recurring, and usage-based fees.
  • Shows real-time, CPQ-calculated prices.
  • Displays a side-by-side comparison of current and modified subscription details.

Subscription Modification

Key benefits include:

  • This feature empowers buyers to tailor their subscriptions to their evolving needs, which improves customer satisfaction and trust through transparent and straightforward management.
  • The inclusion of a detailed pricing information with break-up of fees and charges before confirming changes ensures that buyers have a clear understanding of the financial implications, such as any one-time credits or new periodic charges, thus fostering trust and confidence in the subscription process.
  • The seamless integration with the CPQ system also streamlines operations and ensures a smooth transition from quote to order.

Steps to Enable

  1.  In the Administration Console, navigate to Settings > Oracle Integrations. Select Self Service CPQ from the drop down and configure the integration settings. Please refer to the section 'Set Up the Integration of OCC and Oracle CPQ for Self Service' of the Self Service Setup guide for more information.
  2. Enable CPQ Pricing:
    URI: PUT /ccadmin/v1/priceSettings
    Payload:
    {
      "enabled": true
    }

Tips And Considerations

  • This feature is only available when merchants use native order integration with Oracle CPQ.
  • Ensure the subscription products being modified exist in OCC.
  • Ensure Standard ABO feature is enabled on Oracle CPQ. For more information on Standard ABO, refer to this documentation.
  • This feature is built-in on the htim-reference-store. Please make sure to upgrade to the latest version of this reference storefront.
  • This feature is applicable only for Commerce on CPQ customers.