Redwood: Troubleshoot Cost Processing Errors Using Generative AI

Use generative AI to troubleshoot cost processing errors, providing intelligent insights and recommendations for faster issue resolution and improved cost management.

You can now resolve costing errors more efficiently with the generative AI capability introduced on the Cost Accounting Process Errors page This helps you troubleshoot common errors quickly by providing step-by-step  guidance on resolution. When you click the error message name, you can now view resolution steps for the specific error. By accelerating error resolution, this feature helps you close financial periods more efficiently.

Cost Accounting Process Errors Page

The Cost Accounting Process Errors page displays transactions in error across cost processors, helping you quickly identify and resolve issues critical to financial period close. You can filter by cost accounting errors and process ID, and use the toggle to focus on specific errors.

Cost Accounting Process Errors UI

Error Message Details and AI Assistance

When you click an error message name, detailed information about the error is displayed in a panel drawer. You can then click the AI Assist button to view step-by-step resolution actions specific to the error.

User can see the AI Assist button

User can view the resolution steps

Some of the benefits this feature provides are:

• Faster turnaround: Resolve errors quicker, reducing delays in period close and reporting.
• Instant responses: Get step-by-step guidance within seconds, quickly from the application.
• Context-aware assistance: Generative AI tailors solutions based on cost methods where applicable.
• Actionable steps: Clear instructions with UI labels and transfer job names for smooth execution.

Steps to Enable

1. In the Setup and Maintenance work area, search for and select the Manage Administrator Profile Values task.
2. On the Manage Administrator Profile Values page, search for and select the ORA_CST_REVIEW_COST_ACCOUNTING_PROCESSES_REDWOOD_ENABLED profile option code.
3.  In the Profile Values section, set the Site level to Yes. The default value is No.
   • Yes = enables the feature
   • No = disables the feature
4. Click Save and Close. Changes in the profile value will take effect the next time you sign in.

After you've set the profile value correctly, the task pane under Cost Accounting will show the task menu link as Cost Accounting Process Errors. Using this link, you can access the Redwood page.

Tips And Considerations

• This feature leverages Generative AI to deliver guided troubleshooting. While it covers the most commonly occurring cost processor errors, not all error scenarios and resolution paths are included at this time.
• If you’d like to reformat the response for easier reading, you can click the AI Assist button again. While the content remains the same, the structure may improve.
• AI Assist is available only for error messages, not for information or warning messages.
• Administrators can disable the AI Assist button on the Cost Accounting Process Errors page using Visual Builder Studio:

1. Navigate to the Cost Accounting Process Errors page and click the user icon in the top-right corner.
2. Select Edit Page in Visual Builder Studio.
3. In the page configuration, set the SHOW_AI_ASSIST property to false to hide the button.
4. Click Publish to apply the changes.

To re-enable the button later, follow the same steps and set the SHOW_AI_ASSIST property to true.

Key Resources

• Oracle Fusion Cloud SCM: Implementing Manufacturing and Supply Chain Materials Management Guide, available on the Oracle Help Center.
• Oracle Fusion Cloud SCM: Using Cost Management Guide, available on the Oracle Help Center.

Access Requirements

Users who are assigned a configured job role that contains the following privilege can access this feature:

• Manage Cost Processor Error (CST_MANAGE_COST_PROCESSOR_ERRORS)
• Manage Cost Processor Errors by Web Service (CST_MANAGE_COST_PROCESSOR_ERRORS_WEB_SERVICE)