Agent Browser UI: Show/Hide Agent Insights Panel

Agents can now hide or show the Agent Insights Panel in Agent Preferences.

From the Avatar Menu, select Preferences.

Under Workspace Preferences, there is a new option to Show Insights Panel.

It is selected by default. When it is unselected the Insights panel will be collapsed when an incident opens.

If there are insights, the agent will see a counter on the Insights icon. When clicking on the insights icon the panel will expand and the agent can access the information in the Insights panel.

Business Benefit:

Allowing agents to hide the Agent Insights panel give the agent additional real estate to view the workspace.

Steps to Enable

You don't need to do anything to enable this feature.