Feature Summary

Features Delivered Disabled: Customer Action Required for Use

This table provides a summary of the features that require customer action before they can be used by end users. These features are delivered in a disabled state, and you can choose if and when to enable them.

Examples of such features include:

  • New or expanded BI subject areas that need to be incorporated into reports
  • Integration required to utilize new web services
  • Features that must be assigned to user roles before they can be accessed

These features are non-disruptive since they remain inactive until you take action. You can selectively enable them, allowing you to set your own testing and rollout schedule.

Administration

Feature Action Required
Analytics: Ability to Revoke Report Edit Permissions for Admin Profile Setup Required

Knowledge Advanced

Feature Action Required
Custom Icons for Favorites in BrowserUI Setup Required

Features Delivered Enabled: Ready for Use by End Users

This table provides a summary of the features included in the document that are ready to be used by end users.

The impact of these features can be categorized as follows:

  • Larger Scale UI or Process-Based: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
  • Small Scale UI or Process-Based: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
  • Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.

Service Center

Feature Impact
Agent Browser UI: Show/Hide Agent Insights Panel Small scale
Agent Browser UI: New Admin Cards for Engagement Engine and Oracle Messaging Small scale
Agent Browser UI: Clear Quick Search Field Small scale

Administration

Feature Impact
External Objects & Integrations: In Application Error Logs Small scale
External Objects & Integrations: Support of Client Credentials Grant Type and Scope for OAuth2 Authentication type Small scale
Analytics Service Usage Metrics: Alerting for Sessions Usage Larger scale
Element Manager: Select Multiple Profiles in Assign Permission Page Small scale
Agent Browser UI: Additional Canned Transactions to Purge Small scale

Channels

Feature Impact
Web Chat for B2C Service Support for 23.12 Client Larger scale
Chat in Browser UI: Inline Edit Chat Reports Small scale

Knowledge Advanced

Feature Impact
Attach a File While Creating a Recommendation Small scale

Automation

Feature Impact
Enhanced Business Rules: Email Notification Action for Assets Rules Small scale
Enhanced Business Rules: Custom Reporting on Rule Run-Time Log Small scale