Revision History
This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:
| Date | Module | Feature | Notes |
|---|---|---|---|
| 03 APR 2024 | Interviews | Generative AI for Authoring Interviews | Updated document. Delivered new feature in update 24A. |
| 03 APR 2024 | Interviews | Interview Authoring | Updated document. Delivered new feature in update 24A. |
|
18 JAN 2024 |
Service Analytics |
Analyze Action Plan Completions and Delays for Cases |
Updated document. Delivered new feature in update 24A. |
|
18 JAN 2024 |
Service Analytics |
Analyze Internal Conversations in Service Requests |
Updated document. Delivered new feature in update 24A. |
|
18 JAN 2024 |
Service Request Management |
SmartText Usage in Service and Help Desk Requests |
Updated document. Delivered new feature in update 24A. |
|
18 JAN 2024 |
Service Request Management |
Auto-generate SR summaries for improved agent efficiency and manager convenience |
Updated document. Delivered new feature in update 24A. |
|
18 JAN 2024 |
Service Request Management |
Remove the shortcut to the Service Dashboard from the SR list page |
Updated document. Delivered new feature in update 24A. |
| 01 DEC 2023 | Created initial document. |