Feature Summary
Impact to Existing Processes Definitions
- Larger scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
- Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
- Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
- None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.
Download feature summary table.
| Module | Feature | Delivered Enabled | Impact to Existing Processes | Action to Enable |
|---|---|---|---|---|
| Case Management | Escalation Process for Cases | No | None | Setup Required |
| Help Desk Analytics | Analyze Creation and Usage of Tags in HR Help Desk Requests | No | None | BI Subject Areas |
| Help Desk Request Management | Automatically Generate Summaries of Help Desk Requests with Generative AI | No | None | Application Composer adjustments to expose |
| Help Desk Request Management | Customize Copy | No | None | Visual Builder |
| Help Desk Request Management | Start Conversation with Details | No | None | Application Composer adjustments to expose |
| Help Desk Request Management | Use Help Desk Request Milestones in the Adaptive Search Framework | No | None | Setup Required |
| Help Desk Self-Service | Change Labels for Options on My Help Create Request Dropdown | No | None | Visual Builder |
| Help Desk Self-Service | Hide Author's Name from Popular Knowledge Articles | No | None | Visual Builder |
| Help Desk Self-Service | Limit Actions Provided to Employees | No | None | Visual Builder |
| Service Workflow and Automation | Enable dynamic links for email notifications in help desk | No | None | Setup Required |