Feature Summary
Impact to Existing Processes Definitions
- Large scale: These features have a higher potential impact on users due to their complex designs. Focus your acceptance testing on these features.
- Small scale: These features have minimal impact on users and typically involve minor changes to fields, validations, or programs.
- Report: These features have minimal impact on users and include new or modified, Oracle-delivered, ready-to-run reports.
- None: These features are not delivered enabled. These features will need steps to use. You can choose if and when to enable them.
- Potential Setup: Features showing Potential Setup in Actions to Enable indicate that there is prerequisite or optional configuration to consider. This may change the feature's impact to your business processes.
Download feature summary table.
| Module | Feature | Impact to Existing Processes | Action to Enable |
|---|---|---|---|
| Case Management | Escalation Process for Cases | None | Setup Required |
| Help Desk Analytics | Analyze Creation and Usage of Tags in HR Help Desk Requests | None | BI Subject Areas |
| Help Desk Request Management | Automatically Generate Summaries of Help Desk Requests with Generative AI | None | Application Composer adjustments to expose |
| Help Desk Request Management | Customize Copy | None | Visual Builder |
| Help Desk Request Management | Start Conversation with Details | None | Application Composer adjustments to expose |
| Help Desk Request Management | Use Help Desk Request Milestones in the Adaptive Search Framework | None | Setup Required |
| Help Desk Self-Service | Change Labels for Options on My Help Create Request Dropdown | None | Visual Builder |
| Help Desk Self-Service | Hide Author's Name from Popular Knowledge Articles | None | Visual Builder |
| Help Desk Self-Service | Limit Actions Provided to Employees | None | Visual Builder |
| Service Workflow and Automation | Enable dynamic links for email notifications in help desk | None | Setup Required |