Revision History

This document will continue to evolve as existing sections change and new information is added. All updates appear in the following table:

Date	Module	Feature	Notes
23 JUN 2026	Help Desk Self-Service	Suggest knowledge to employees when creating a Help Desk Request	Revised feature information.
23 JUN 2026	Help Desk Request Management	Configure view of object relationships	Delivered new feature.
13 FEB 2026	Case Management	Help your users submit Cases easily with the Employee-friendly Case Create Page	Delivered new feature.
13 FEB 2026	Case Management	Create pre-filled forms in Interviews	Removed feature.
05 DEC 2025	Case Management	Grievance Interview template for HR Help Desk	Removed feature.
27 AUG 2025	Help Desk Self-Service	Business Unit options for Oracle Digital Assistant Help Desk Skill	Revised feature information.
06 DEC 2024			Created initial document.

The table includes a chronological listing of document changes.