Configure Service Request Details button in Redwood Service Request foldout panel
In this release, we are introducing the ability to disable the Service Request Details button on the Service Request Foldout page.
This feature helps simplify the user experience by reducing clutter for implementations that rarely have a need to navigate to the Service Request full details page. Deploying customers can tailor the panel layout according to their specific workflow needs.
Steps to Enable
- Visit Visual Builder Studio and start with "service/ec/sr".
- To view the button and off if you wish to hide, navigate to "variables' tab for the sr flow;
- find "showSRDetailsButton;
- then, change the property accordially true."
- You can also conditionally as required.
Tips And Considerations
If you disable the button from the header of the standard SR foldout page, please be sure that you have provided your users an alternate path to access the information that resides on the SR Full Details page. While most of the child objects of SR can be viewed individually using the "Show" command in the Action Bar, there are some elements that may only appear in the Full Details page. Be sure to do a careful gap analysis before removing the navigation to the detail page.
Key Resources
Access Requirements
Oracle Visual Builder Studio